FAQs
Shipping
How long does delivery take?
Delivery times vary by location. Standard shipping typically takes 7–14 business days. You will receive a tracking number once your order has been dispatched.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $99.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs may vary depending on your location.
Can I track my order?
Absolutely. Once your order is shipped, you will receive a confirmation email with a tracking number. You can also use our Track Order page.
Returns & Refunds
What is your return policy?
Items (excluding sale items) can be returned for store credit within 14 days of the delivery date, provided they are unworn, unwashed, and with all labels attached. Please review our full Return Policy for details.
How do I start a return?
Contact our support team at info@trend4us.com with your order number and reason for return. Please note that return shipping costs are the customer's responsibility.
Are sale items returnable?
No. Items purchased on sale, during promotional events, or site-wide sales are strictly non-refundable and non-returnable.
Are shoes, accessories, and undergarments returnable?
No. For hygiene and logistical reasons, shoes, accessories, bags, jewelry, and undergarments (including lingerie, shapewear, and swimwear) are non-refundable and non-returnable.
Orders
Can I cancel or modify my order after placing it?
We process orders quickly, so cancellations or modifications may not always be possible. Please contact us at info@trend4us.com as soon as possible after placing your order.
What do I do if I received a wrong or damaged item?
Please contact us within 24 hours of receiving your order at info@trend4us.com with your order number, a description of the issue, and clear photos. We will resolve it promptly.
How long do I have to report a defective item?
Defective items must be reported within 24 hours of the delivery date. Requests made beyond this period will not be approved.
Sizing
How do I find my size?
We recommend checking our Size Chart before placing your order to ensure the best fit. If you have any doubts, feel free to contact us before purchasing.
Do you offer size exchanges?
We do not offer size exchanges. Please review our size chart carefully before ordering.
Payments
What payment methods do you accept?
We accept the following payment methods:
- PayPal
- Credit & Debit Cards (Visa, Mastercard, American Express, and more)
- Affirm (buy now, pay later)
Is my payment information secure?
Yes. Our store uses SSL encryption to protect your payment and credit card information at all times. Credit card details are always encrypted during transfer and are never stored on our servers.
Do you offer buy now, pay later?
Yes! We offer Affirm as a pay-over-time option at checkout, allowing you to split your purchase into manageable installments.
Can I pay with a credit card?
Yes, we accept all major credit and debit cards including Visa, Mastercard, and American Express. Your card details are fully encrypted and secure throughout the checkout process.
Products
Are your product colors accurate to what I'll receive?
We make every effort to accurately represent product colors. However, colors may appear slightly different due to variations in screen settings and lighting conditions. Please keep this in mind when making your selection.
Can I get a custom or personalized item?
Custom or personalized items are available on select products. Please note that custom-made items are non-refundable and non-returnable.