At Trend4us, our goal is for you to love your new item as much as we do. Items (excluding sale items) can be returned for store credit within 14 days of delivery date.
Eligibility for Returns:
To be eligible for a return, please ensure that:
- The item is purchased from https://trend4us.com/
- The item is in its original condition and in the same condition that you received it. unworn, unwashed, and with all labels attached.
- The item is returned within  days of delivery date.
- The defective items must be reported [within 2 days] after item delivery date.
We reserve the right to refuse returns if it does not meet our product return conditions.
How to Return:
Please note that the customer is responsible for the return shipping cost.
If you receive a defective or damaged item, kindly contact our customer support team at firstname.lastname@example.org within [2 days] of the delivery date. Please provide the following information:
- Order number
- Clear description of the defect or damage
- Clear photos or videos demonstrating the issue
- Any other relevant details
Once we receive your report, our team will review the information provided and determine the appropriate course of action. This may include:
- Requesting further details or evidence to better understand the issue
- Authorizing a return for defective or damaged items that cannot be resolved
Please note, we do not issue refunds on non-faulty items, only in store credit once your return item is received back at our facility.
If a return is authorized, we will provide you with instructions on how and where to return the defective or damaged item.
Please do not return the item without our prior authorization.
Inspection and Resolution Timeline:
Once the item is returned to us, we will conduct a thorough inspection to verify the reported issue. Please allow (3-5 business days) for us to complete this process. We will then determine the appropriate resolution, which may include:
- Issuing a replacement for the defective or damaged item
- Providing a refund or store credit via gift card for the item's value
- Offering a repair or fixing the issue, if applicable
Return Shipping Cost:
The customer is responsible for covering the cost of return shipping for all items. Trend4us does not provide coverage for return shipping costs. We recommend using a trackable shipping method with a carrier of your choice. Please be mindful of the carbon footprint associated with returns, as sustainability is important to us.
Upon receiving and inspecting your return, we will inform you about its acceptance or rejection. If your return is approved, we will issue a gift card for the same value as your original order. This gift card can be used for your next purchase.
Refunds (if applicable):
We will inform you about the approval or rejection of your refund. If your refund is approved, it will be processed, and the credited amount will be automatically applied to your credit card or original payment method within a specified timeframe.
Please be aware that outbound shipping fees from the original order are non-refundable.
A restocking fee of 30% will be applied to all approved refunds.
Refund Processing Time:
Upon receiving and inspecting your return, we will inform you about its acceptance or rejection. Please allow us (3-5 business days) from the delivery of your return to initiate the refund process for your order. The credited amount may appear on your billing statement within 3-7 business days, depending on the processing times of financial organizations.
items on "Sale" or "Final Sale," as well as Exceptions / non-returnable items, including those purchased during promotional events or site-wide sale, are not eligible for refunds.
Exceptions / non-returnable items:
Personalized or Custom-Made Items:
Items that are personalized or custom-made, or handmade. This includes custom handmade dresses, wedding dresses, party dresses, bodysuits, swimwear. are non-refundable and non-returnable.
Shoes and Accessories:
Shoes and accessories, including bags and jewelry, are non-refundable and non-returnable.
For hygiene reasons, undergarments such as bras, socks, tights, lingerie, underwear, shapewear, bralettes, and leotards are non-refundable and non-returnable. We prioritize the health and well-being of our customers and adhere to strict hygiene standards for these items.
Sale and Final Sale Items:
Please be aware that items purchased on sale, including those acquired during promotional events or site-wide sales, are strictly non-refundable, non-returnable, and cannot be exchanged. Trend4us does not offer refunds or store credits for any products that were purchased on sale.
Please note that we do not offer size exchanges. We recommend reviewing our sizing charts and guidelines before making a purchase to ensure you select the correct size. If you have any doubts about sizing, please contact our customer support team for assistance prior to placing your order.
we do not offer color exchanges, we encourage you to carefully review product images, descriptions, and color available on our website before making a purchase. This will help ensure that you choose the color that best matches your preferences.
Limitations on Color Exchanges:
Due to logistical considerations and inventory management, we are unable to facilitate color exchanges. Once an order is placed and the item has been shipped, we cannot accommodate requests for exchanging the purchased item with a different color variant.
Accurate Product Representation:
We make every effort to accurately represent product colors on our website. However, please note that colors may appear differently due to variations in screen settings, lighting conditions, and individual perception. We recommend considering these factors when making your color selection.
Should I know anything else about Return Policy?
Return Shipment Responsibility: We cannot be held liable for any return packages that may be lost or stolen during transit. It is crucial that you retain your proof of postage and/or return tracking number when shipping back your returns. These documents serve as evidence of shipment and help protect your interests in case of any unforeseen incidents.
Regarding other Issues: Upon receiving your order, it is essential to thoroughly inspect it and promptly inform us if you encounter any defects, damages, or discrepancies. This includes cases where you receive an incorrect item or a product that does not match the provided description. To expedite the resolution process, we kindly request that you provide accompanying photos when contacting us regarding the matter. This helps us accurately assess the situation and take appropriate action to address it.
Please be aware that in order to qualify for a return based on the aforementioned reasons, you must notify us within 24 hours of receiving your order. Requests made beyond this specified time period will not be approved, and the items will not be eligible for return.
Refund Delay in Fraudulent Circumstances:In cases where there are credible concerns regarding potential fraud, we reserve the right to delay issuing a refund until the returned items are actually received and verified. This precautionary measure helps safeguard against fraudulent activities and ensures that refunds are processed securely and accurately.