Refund policy

We want you to love your new Trend4us item as much as we do. That's why, provided that it’s returned to us in its original condition and packaging, unworn, unwashed and with all labels attached.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for defective, damaged items. Please note, all refunds and returns must be approved by Trend4us.

To be eligible for a return, you must have purchased one of the items sold in https://trend4us.com/ your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

As soon as we receive the return from you to our warehouse, we will inspect the item and begin to process the return which will take 5-7 business days. 

To start a return, you can contact us at info@trend4us.com providing the reason for request the return along with items photos (with a clear description of the problem).

If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Who covers the return shipping cost?

For all return items, return shipping costs are the responsibility of the customer.

Trend4us Does not cover the cost for return shipping. will need to return the item at your own expense. We recommend you return the item(s) using a trackable method at the carrier of your choice. please remember that Returns run counter to our emphasis on sustainability, every return has a carbon footprint.

 

Damages and issues
Please inspect your order upon reception and contact us immediately along with the photos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like face masks, bodysuits, swimwear, undergarments, beauty products, cosmetics, All accessories (bags, belts, jewelry, socks, etc) intimates (garments such as bralettes, robes, sleepwear, lingerie, underwear, etc), as well as size exchanges, products on sale or final sale, gift cards, leotards, apothecary, sundries, and consumable items that expire cannot be returned.

 

Final Sale

Products purchased during a storewide sale, noted as final sale, or purchased a product in sale or As-Is Charity Sale are all considered Final Sale and are not eligible for a return.

Please note, any items listed as SALE  including  but not limited to any seasonal promotions, products from As Is Charity sale, or any products listed for future sales and promotions are all Final sale and not eligible for a refund

All orders made during BFCM and holiday season (up until December 24) are subject to no returns and/or refunds.


Exchanges
We do not offer exchange.


Refunds

All returns will be refunded via gift card Due to the nature of our fast limited supply sourcing we do not offer refunds to the original form of payment.

Restock fees

Approved returns are subject to a 30% restock fee. This helps our business recover some of the fees that we incur for the initial return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on a gift card.

Gift cards

Gift cards cannot be cancelled or refunded for cash.

Didn’t receive your gift card?

Please make sure to check all folders including Spam on the email address associated with your order. If you lost access to your email you’ll need to contact us with your order number, full name, and billing address.

Should I know anything else about Return Policy?

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Damaged, defective, or incorrect items must be reported immediately on delivery.
  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.